Terms & Conditions

These terms and conditions apply to all purchases made through the website of Maeve & Elara London, located in London, and can be contacted via info@maeveandelara.com.

1. Acceptance

By placing an order, you accept these terms.

2. Product Information

We strive to describe our products accurately and provide up-to-date information. However, printing errors or inaccuracies may occur.

3. Orders & Payment

Orders are processed once full payment has been received. Available payment methods may vary depending on the country. It is the customer’s responsibility to check which payment options are available in their region.

4. Processing & Delivery

Processing time: 1–3 business days
Delivery time: 3–7 business days (depending on destination)
All shipments are sent directly from our supplier in China.

5. Returns & Cancellation

Please refer to our separate Returns Policy for all applicable conditions.

6. Liability

We assume no liability for loss or damage during shipping if tracking shows that the parcel has been delivered to the address provided by the customer. Always ensure that the address entered is correct.

7. Intellectual Property Rights

All content on the website (texts, images, logos etc.) belongs to Maeve & Elara London and may not be used without prior written permission.

8. Complaints Procedure

Complaints can be submitted in writing via info@maeveandelara.com. We aim to respond to all enquiries within 5 business days.

9. Governing Law

These terms are subject to applicable legislation.